Request deletion by email
- Email support@trustboost.ai from the address connected with your TrustBoost account or review invitation.
- Use the subject line “Data deletion request”.
- Tell us whether you want us to delete an account, review information, contact details, or all personal information associated with you. Include the telephone number concerned if relevant.
- We will acknowledge the request and may ask for limited information to verify your identity and locate the correct records.
What happens next
We aim to complete valid deletion requests without undue delay and normally within one month. We will confirm the outcome by email. If a request is complex or covers information controlled by one of our business customers, we may need to coordinate with that business or explain any additional time required.
We will delete or anonymise information that we are not required to keep. Limited information may be retained where necessary to comply with law, resolve disputes, prevent fraud, protect security or maintain a suppression record so that we continue to respect a marketing opt-out.
If a business invited you to review
The business that sent or requested the review invitation may be the controller of your information. You may contact either that business or TrustBoost. If TrustBoost holds the information only on the business’s instructions, we will refer or assist with your request appropriately.
Remove Facebook Login access
Removing TrustBoost from Facebook stops future access through that connection, but it does not by itself guarantee deletion of information already held by TrustBoost. To remove the connection:
- Open Facebook and go to Settings & privacy → Settings.
- Select Apps and websites.
- Find TrustBoost and select Remove.
- Then email us using the deletion steps above if you also want stored TrustBoost data deleted.
Questions or complaints
Contact support@trustboost.ai. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.