Review management comparison

TrustBoost vs Birdeye

Both platforms help businesses request reviews and understand customer feedback. The right choice depends on whether you need a focused review workflow or a broader multi-location marketing suite.

Information checked 2 September 2026

Feature comparison

Capability	TrustBoost	Birdeye
Best fit	Small and growing businesses wanting a focused, straightforward review workflow	Businesses from small teams to large multi-location brands wanting a broader marketing platform
Pricing approach	Published packages from £49/month, excluding applicable taxes	Tailored pricing requested through Birdeye
Email and SMS requests	Included, subject to package allowances	Available
Private customer feedback	Included	Available
Public review destinations	Google and Facebook links	Google, Facebook and monitoring across 200+ review sites
Custom branding	Email and feedback-page branding	Available
AI-assisted reporting	Monthly reports	Broader AI reporting and insights
Competitor intelligence	Available on eligible packages or add-on	Available
Listings management	Not currently included	Available
Social publishing	Not currently included	Available
Webchat and messaging suite	Not currently included	Available
Buying journey	14-day self-service trial with payment method	Request pricing or arrange a demonstration

Choose TrustBoost when

You want the essential review and feedback workflow without buying a much larger marketing suite.

Transparent package pricing matters
Your priority is email and SMS feedback requests
You want a guided self-service trial
You value custom branding and straightforward reporting
You primarily serve one location or a growing small-business team

Consider Birdeye when

You require a broader platform across locations, channels and marketing operations.

You manage a large multi-location estate
You need monitoring across many review sites
Listings and social publishing are core requirements
You need webchat, messaging or wider experience-management tools
You prefer a tailored enterprise deployment

A fair comparison

Birdeye is the broader platform. TrustBoost is intentionally more focused. Features and packages can change, so confirm requirements and current commercial terms directly with each provider before purchasing.

Sources

Birdeye pricing and product overview ↗Birdeye Reviews capabilities ↗Birdeye email and SMS request documentation ↗

Birdeye is a trademark of its respective owner. TrustBoost is not affiliated with or endorsed by Birdeye. This comparison uses publicly available information and does not reproduce Birdeye customer data.

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